Remote Helpdesk Support

Schools shouldn't need a full-time IT person on staff just to keep things running. Our remote helpdesk, delivered in partnership with Driven Digitally, bringing tiered managed IT expertise to schools of all sizes, gives your staff fast, friendly support for any issue, from a printer that won't connect to an account locked out before class.

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What We Support

We handle the full range of day-to-day IT issues your staff encounter, covering devices, accounts, applications, email, printing, and network connectivity. If it's affecting a staff member's ability to do their job, we want to hear about it.

Device issues: laptops, desktops, tablets, and classroom AV equipment
Account issues: password resets, MFA problems, access requests
Application support: Microsoft 365, Google Workspace, school apps
Network issues: Wi-Fi connectivity, VPN, remote access

How Fast We Respond

Speed matters in a school environment. A teacher locked out of their laptop at 8:45am can't wait until tomorrow. We set clear SLAs for every issue category and report on our response and resolution times every month.

Critical issues (system-wide outages): 1-hour response
High priority (individual unable to work): 2-hour response
Normal issues: 4-hour response, same-day resolution target
Monthly SLA reporting shared with your IT coordinator
Dedicated account manager and virtual IT manager available for enterprise plans
Quarterly business reviews to align IT investment with school goals
Security awareness training to reduce human-targeted threats
Dark web monitoring for compromised staff credentials

How Staff Log Issues

We make it easy for staff to get help, no technical knowledge required. Staff can log issues via email, a simple web portal, or phone. Every request gets a ticket number and an automatic update when it's resolved.